Reference

Legal clauses before your b678 account

Your legal page on b678 brings the account terms, privacy rules, wallet checks and cookie controls into one place before you open an account.

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b678 Legal clauses before your b678 account
CONTACT PATHS

Three legal contact routes

Legal questions need a clear trail, not scattered chat lines. Use the route that matches your issue so we can connect your request with the right account record, wallet entry or privacy…

Account terms desk Write to us when you need help understanding account clauses, eligibility wording or a locked profile decision. We check the account record first, then reply with the clause and action tied to your request.
Wallet dispute lane Use this path for UPI, Paytm or PhonePe entries that need a legal check. Share the reference ID, time and amount so we can compare your wallet record with payment partner data.
Privacy request box Send correction, access or deletion requests for personal data through this route. We may ask for identity proof before changing records, because legal rights must be matched to the account owner.
RECORD CARE

Six controls for your legal record

We handle legal files through defined checks, not guesswork. The aim is to keep account data accurate, payment records traceable and support replies connected to the clause that applies.

Data collection

We collect account details, login records, device signals and wallet references only where they support account operation, security checks or legal duties. We avoid asking for extra documents unless a verification step requires them.

Cookie handling

Cookies help keep sessions active, remember language choices and protect sign-in activity. You can manage browser settings, but blocking some cookies may affect account access or require fresh verification.

Account security

Password resets, phone checks and payment-name matching are part of the legal account trail. If access looks unusual, we may pause sensitive actions until you confirm ownership through support.

Retention periods

Wallet logs, dispute records and identity checks may be held after account closure where law, banking rules or fraud checks require it. We remove or anonymise data when those reasons no longer apply.

Change requests

You can ask us to correct a name, phone number, email address or saved payment handle. We may need proof before changing fields that affect withdrawals or legal ownership of the account.

Escalation route

If a legal reply does not settle your concern, ask for escalation in the same thread. Keeping one thread helps us track dates, documents, clauses and earlier responses without losing context.

Legal questions before you join

These answers explain how our legal terms apply to your account, privacy requests, payment records and access from India. They are written for quick reading before you join, but they do not replace the full terms. If your situation involves a dispute or law question, contact us with your account details.

You can open an account only where local law permits access and your details pass our account checks. If your location, identity data or payment record conflicts with the terms, access may be declined.

We may keep your name, phone number, email, login records, device signals, wallet references and support messages. These records help us verify ownership, handle disputes, protect the account and meet legal duties.

Yes. Send a request with the field you want changed and proof where needed. Changes that affect wallet ownership, withdrawals or identity matching may take longer because we must check the legal trail.

Payment references can confirm timing, amount, account match and dispute history. We compare your wallet record with partner data when a transfer is questioned or when withdrawal checks require stronger evidence.

A withdrawal may be paused if names do not match, a payment handle changes, account access looks unusual or a dispute is open. We release or reject it after completing the required checks.

You can ask for deletion, and we will remove data where the law allows it. Some records may stay for security, tax, payment dispute or fraud-prevention reasons until those legal needs end.

Contact support with your registered phone number, the issue date and any UPI, Paytm or PhonePe reference. Ask for legal escalation if the matter involves terms, privacy, account ownership or transaction evidence.

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